Shipping Policy

HAFA Homestay Roomstay Seberang Takir provides accommodation services. We do not ship physical goods. This policy explains how confirmations and documents are delivered to you.

1. No Physical Shipping

All of our products are accommodation services (homestay rooms), not physical goods. Therefore, there are no shipping charges, no item deliveries, and no freight costs applied to your booking.

2. Electronic (Digital) Delivery

All booking documents are delivered electronically:

• Booking confirmation — sent instantly to your email address after successful payment;
• Payment receipt — sent to your email via CHIP;
• Reminder notices — sent via email or SMS when needed.

These documents are considered "delivered" once the email is successfully sent to the address you provided at booking. Please make sure your email address is correct when booking.

3. Electronic Delivery Times

• Booking confirmation: instant (within minutes) after payment;
• Payment receipt: instant from CHIP;
• If you do not receive an email, please check your spam/junk folder or contact us.

4. Data Protection

Electronic documents are sent over secure channels. Your personal information is protected in accordance with our Privacy Policy.

5. Contact Us

For any questions about shipping or document delivery, contact:

• +60 16-9324 112
• booking@hafahome.my