Refund Policy

This policy explains the payment, cancellation and refund terms for all bookings at HAFA Homestay Roomstay Seberang Takir. Please read it carefully before making a booking.

1. Full Payment at Booking

A 100% full payment is charged at the time of booking. No deposits — the full amount must be paid to confirm your booking. Payments are securely processed via CHIP.

2. Cancellations — No Refunds

All bookings are final and non-cancellable. Once payment is received:

• No refunds are given for guest-initiated cancellations, for any reason;
• No date changes are permitted after payment is made;
• No refunds for late arrival or no-show.

3. Exceptions — Our Initiative

Full refunds are only given in the following situations, where the failure is on our side:

• The room is unavailable at check-in (e.g. double booking or system error) and we cannot provide suitable alternative accommodation;
• The premises are uninhabitable for reasons beyond our control on the check-in date.

4. Refund Process

If a refund is approved under Section 3, it will be processed back to the original payment method (credit/debit card or FPX) within 7–14 business days of approval, depending on bank or CHIP processing times.

5. Force Majeure

If your stay must be cancelled due to authorities or natural disaster (e.g. flood, government directive), we will offer rescheduling of dates or a full-value credit voucher, subject to availability. Cash refunds for these situations are at our discretion.

6. Contact Us

For any questions about this policy, contact:

• +60 16-9324 112
• booking@hafahome.my