Privacy Policy

Last updated: 27 August 2026

HAFA Homestay Roomstay Seberang Takir ("we", "us") respects your privacy. This policy explains how we collect, use, store and protect your personal information when you visit hafahome.my or make a booking with us.

1. Information We Collect

We only collect information needed to process bookings and provide our accommodation services:

  • Booking information — full name, phone number, email address, number of guests, check-in/check-out dates and room type.
  • Payment information — we do NOT store or record your credit/debit card details. All payments are securely processed by CHIP, a third-party payment provider.
  • Technical information — IP address, browser type and pages visited, collected automatically for security and website improvement purposes.

2. How We Use Your Information

  • To process and confirm your room booking;
  • To send booking confirmations, receipts and important notices via email or SMS;
  • To communicate with you about your booking or enquiries;
  • To comply with legal and regulatory requirements;
  • To improve our services and customer experience.

3. Information Sharing

We do not sell, rent or trade your personal information to third parties. We only share information when necessary:

  • Payment provider (CHIP) — to securely process your transactions;
  • Authorities — when required by Malaysian law;
  • Service providers — such as email services, only to the extent needed for operations.

4. Data Security

We take reasonable steps to protect your information from unauthorised access, disclosure or misuse. Payment transactions are carried out over a secure (SSL) connection and processed entirely by CHIP in line with industry standards.

5. Data Retention

We keep booking information for as long as needed for accounting and tax purposes (typically 7 years as required by law), or until you request deletion.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal information at any time. To make a request, contact us using the details below.

7. Contact Us

If you have any questions about this policy, please contact us: